I'm an American design-centered executive living in Singapore. I'm Head of Design at Grab, where I lead the design organization creating Southeast Asia's super-app.
In January 2019 I transitioned from a life of living and working in New York City to one centered in Asia.
For more than twelve years I've designed multi-sided marketplaces: First a designer-made marketplace named Supermarket (now defunct) that I co-founded, then Etsy, followed by Artsy, and now Grab. The nature of that design has morphed over time. What began as the craft of creating easy-to-use and attractive online shopping, selling, and communication software evolved to be rooted in creating long-term value through design contributions that benefit and strengthen an entire enterprise.
I authored a book titled Product Design for the Web that was published by New Riders in 2013. It is currently out of print. You can find e-book versions and copies from independent book sellers through Amazon and other retailers.
Prior to that, I founded and directed a design studio—Citizen Scholar Inc.—that worked with clients in education, environment, arts, and social good.
Bureau of Digital: "Time Well Spent" May 24, 2019
The Design of Business | The Business of Design: December 5, 2017
O'Reilly Design Podcast: January 19, 2017
Designer News Podcast: October 17, 2016
Design Details: "It Depends" December 2, 2015
The Start: July 15, 2015
Between Screens: Code & Design: May 6, 2015
Design Matters with Debbie Millman: April 20, 2012
more to come...